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Product: Southern Patio UMB-436718 Amazon Price: Too low to display Availability: In Stock |
Compare Prices on Southern Patio UMB-436718
Amazon advertises in two locations that this product includes “Includes a round water ballast base.” It does not. Remained on hold with the manufacturer for 30 mins to reach customer service. Customer service changed their mind twice about whether or not UMB-436725 is supposed to have included a water ballast base, but it is not in the package, could not possibly fit in the small package, and says clearly in the instructions that it must be purchased separately. Amazon responded promptly offering a full refund including pre-paid return shipping, but this is a bummer having taken a half-day off from work to sign for the package and having waited for the product when I could have purchased a competitors and have it up by now. The umbrella is completely unusable without a weighted base in reality and per the instructions, it will fall over if you sneeze without the 100-200lbs securing the base.
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